FAQ'S

Product FAQ’s

  1. What types of leather do you use?
  • We use only high-quality premium genuine leather that is extracted from organic cow skin sourced from one of the biggest tanneries in Egypt, Our leather is durable and develops a beautiful patina over time.
  1. How is your leather processed?
  • Our leather goes through several key steps, including dying where the leather is treated with various dyes & pigments to achieve the desired color. Then comes the finishing process where it includes applying protective coatings to create the final appearance. Provided that the leather bag is cared as per THE BAG MAKER care instructions, the color of the leather should remain stable and not fade or change significantly over time.
  • Our leather goes through a careful tanning and finishing process to ensure it is long-lasting and retains its natural texture and character. We use environmentally-friendly techniques to minimize our impact.
  1. On which items can I add my initials?
  • You can request to personalize your briefcase, cardholders & wallets by adding your initials. The initials are carefully crafted and embedded into the leather, creating a unique and customized piece .
  1. Can I include a personalized gift message with my order ?
  • yes leave a personalized gift message, enter your message by sending an e-mail at info@thebagmakereg.com including your order number.

     5.How do I care for my leather bag?

  • To keep your bag looking its best, we recommend regular cleaning with a polish and leather conditioner. Store your bag in the provided dust bag .Avoid exposing the leather to excessive moisture, direct sunlight, alcohols, wipes, perfumes and any detergents .

Service FAQs:

  1. How long does it take to receive my order?
  • Standard shipping typically takes 2-3 business days inside Cairo & Giza , 2-5 business days for orders in other governorates.
  • We also offer expedited shipping option for faster delivery.                  *Taking into consideration that any personalized order will take extra two        working days.
  1. How can I track my order?
  •  You can track the status of your order via email: info@thebagmakereg.com or by contacting our customer service team on whatsapp number +2(01122224327).
  1. What payment methods do you offer?
  • We accept cash on delivery, debit cards & credit cards