refund or exchange

Refunds:

• We accept returns for a full refund within 48 hours if the item is defected or you received a wrong item that is different from what you have ordered.
• Items must be in new, unused condition with all original tags and packaging.
• We do not offer refunds on personalized items.
• Shipping costs are non-refundable.

Exchanges:

• We accept exchanges within 2 days of the original purchase date.
• Items must be in new, unused condition with all original tags and packaging.
• Exchanges are subject to product availability.
• You are responsible for any differences in price between the original item and the new item.
• Shipping costs are non-refundable.

 

Refund /Exchange process:

• Please contact the customer service team via email: info@thebagmakereg.com or via WhatsApp number +2(01122224327).
• Provide the order number and details
• Product will be shipped back to us after which the item will be reviewed by our team
• You will receive a confirmation email whether the return is accepted or not