Dear Valued Customers,
We welcome you to our online store.
We present to you the terms and conditions regarding your use and access to our online store, as well as all pages, links, tools, and features derived from it.
By using our online store, you agree to all the terms and conditions outlined on this page, which we will detail below. Please review them carefully.
The services of our online store are available only to individuals capable of representing themselves legally. Individuals who are not legally capable may not use the services of the website.
If you are a minor (under 18 years of age), you may use the services of the online store under the supervision of a parent or legal guardian, provided that they agree to abide by the terms of use.
Users outside Egypt are responsible for their use of the store’s services and must fully comply with the local laws applicable in that region.
These terms and conditions are effective and nullify any prior forms of commercial representation, verbal agreements, or other understandings unless specific additional terms apply to a particular product or service.
By using the services of the online store, you are obligated to comply with the terms and conditions.
- Website Security Protection
You must not violate or attempt to violate the security of the website, which includes but is not limited to:
* Accessing information not intended for you, or entering an internet server or account that you are not authorized to use.
* Attempting to probe, scan, or test the system's or network's vulnerability, or attempting to breach security or authentication measures without authorization.
* Attempting to disrupt or interfere with the service provided to any other user, host, or network, including but not limited to the dissemination of viruses to the online store, overloading the site, sending chain letters, or unsolicited emails, or any other means that may harm network integrity.
* Sending unsolicited messages, including commercial offers or advertisements for products or services.
* Impersonating or falsifying information such as an IP address or email address, or any part of the online store address in any email or mailing list. Note that violations harming system integrity or network security may expose you to civil and criminal penalties in most cases. You agree not to use system resources, whether hardware, software, or any means, to disrupt or interfere with the operation of the online store or any activity or service provided by the store. The online store will investigate activities that may involve such violations and will cooperate with relevant judicial authorities to prosecute and enforce penalties on individuals responsible for such violations.
We recognize our responsibility to protect your personal information and take this matter very seriously. We believe that your personal information is one of our most important resources, and we store and process your personal information through our servers, which are protected by high-security technology. We also use a third party to verify and authenticate the privacy principles of our website, including the services. If you object to our processing of your personal information through transfer or use in any way, please contact us to speak with the responsible person.
- Registration – My Personal Account
The information you provide during the registration process is protected under the previously mentioned privacy protection terms. Your personal information forms part of your record for transactions with our services. If you use our online store, you will be responsible for maintaining the confidentiality of your personal account and password, as well as preventing access to your personal device/computer or mobile device used to access our store. You bear full responsibility for all activities conducted through your personal account using your password, and the online store bears no responsibility to any person for any loss or damages that may arise due to your failure to protect your password or any other information related to your personal account. If you suspect any suspicious activity in your personal account, please notify us immediately.
By agreeing to use our store and electronic services, you consent to receive our electronic communications in all forms, including emails, newsletters, and notifications announced in the online store. Accordingly, you implicitly agree that all electronic transactions sent to you by us are legally binding and treated as written transactions.
We reserve the right to monitor, record, and store any phone calls, emails, or any other forms of electronic communication with you for training purposes, to verify the advice and feedback directed to us, and to improve and develop the quality of service provided to our customers.
- Product Details, Inventory, and Prices
In our ongoing efforts to provide accurate and comprehensive information about our products (such as product availability, prices, specifications, illustrative images, and technical features), we may encounter some typographical errors.
We make every effort to accurately display product colors on the online store; however, the colors you see depend primarily on your screen settings, which are beyond our control. We cannot guarantee the exact color settings on your screen. Additionally, natural products may have slight variations in color and shape compared to the images displayed on the online store (e.g., natural stones).
Publishing details related to products (including but not limited to marketing brochures, advertisements, and promotional offers) on the online store and our company's social media platforms does not guarantee the availability of products, offers, or the same prices at all times.
Errors may occur during the process of providing products and detailed information about prices on the online store. The online store cannot provide you with individual product prices or know the total cost of a product or service until you complete your electronic order. If a product or service invoice is requested and issued with an incorrect price or incorrect information due to an error in recording the correct price or product/service information, the online store has the right to either contact you to clarify this error and how to handle it or cancel your order and notify you of this cancellation, even if your order was accepted and followed up electronically.
We strive to offer you the best prices, and the availability of products and prices is subject to change without prior notice.
- Shipping, Delivery, and Receipt
We aim to serve you in a way that meets your expectations for providing this service. Therefore, we hope you provide us with a clear address to ensure quick delivery. The address must include the building or villa number, apartment number, street name, and city, along with a phone number and the name of the concerned person, according to the attached form before submitting your order. You must carefully confirm the product specifications and agree to comply with the sales terms outlined above.
The home delivery service is provided through several shipping companies and is a “door-to-door” service in most cases; however, we apologize for not applying this service in some cases due to limited shipping companies or certain local regulations.
If the shipping company fails to deliver your order due to an error (including but not limited to incorrect address writing, incorrect name or phone number, or difficulty accessing the address), the customer is required to pick up the order from the nearest shipping office to their address. If the customer does not pick up the order, it will be considered canceled, and the customer will bear the full shipping costs.
The online store offers the possibility to purchase products through the store (online) and pay the required amount via the internet according to the available shipping and delivery service.
For online payment: We accept payment by credit cards (Visa and MasterCard only) and the Mada service, and we always strive to facilitate your shopping experience on our online store.
In the case of online payment, the customer will receive a notification on the screen as soon as the payment is accepted. We bear no responsibility if the payment is declined or canceled by the credit card service provider for any reason. In this case, you should check with the bank providing the credit card service regarding the reason for the decline.
We do not store your credit card information on the online store. All information and details you enter through the electronic payment gateway are encrypted for security purposes.
We do not provide any payment information processed through the store to other companies or individuals unless requested by a legal official authority.
You must ensure that the information related to your credit card used for electronic service payments is accurate and valid, and you must use a credit card legally belonging to you. Your personal information will not be used or shared by electronic services with any third party, except for verifying the legitimacy of the information and preventing fraud or when required by law or legal regulations or upon court order.
The online payment service through the store is not responsible for credit card fraud. The customer bears all responsibilities for using fraudulent credit cards and will be fully responsible for proving otherwise.
If we are unable to provide the order or part of it, we will inform you directly, and a full or partial refund will be made to the credit card used for the payment within 20 business days.
Your use of the online payment service for our online store implies your implicit consent to comply with these terms. If you do not agree with any of these terms, please do not use this service.
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